“Patients are the most important members of our hospice team. Their voices and needs are what drive our services and care. We believe in providing compassionate care to our patients during their final journey, as well as providing support and guidance to those who love them.”
Hospice care provides the circle around patients and families that allows them to breathe more easily knowing there is a comprehensive support system surrounding them:
- Medical Director
- Home health aides
- Social workers
- Bereavement counselors
Heritage’s team of professionals view the patient as a “whole”. We offer services that meet the needs of the patient and the family. Every patient has one person from each discipline assigned to their care so they can develop that critical level of trust and not worry about having a variety of persons in and out of their residence. This is what makes hospice so unique—each patient has their own special team, with the patient and family at the center, as their voice is the most important. We want our care to fit their lifestyle, environment and personal wishes. We may not be the biological family, but we want to be their Heritage Family!
A General Scenario
Hospice services vary depending on a patient’s condition, care support and family needs. Hospice nurses base their visit frequency on the patient’s status at any given time. While a usual routine may be once or twice a week, if there is a change, the nurse might come more frequently for a period of time. This would be the same for all disciplines—they adjust visits up and down to meet needs of the patient.
Hospice can be for a single diagnosis or multiple diagnoses that indicate, in a physician’s judgement, that life expectancy is six months or less. Patients that come onto hospice are choosing comfort care rather than aggressive or curative care. Our services are covered by most insurance plans:
Medicare * Medicaid * Private Insurance * Managed Care Plans
- We are “truth tellers”:
- We want persons prepared, comforted, and knowledgeable about the dying process.
- We are proud to say the word “hospice”:
- We know it means best end-of-life care.
- We are the stagehands to our patients’ and families’ own play:
- They are center stage with the leading roles, with us supporting in the wings.
What Hospice Should Be
- About deepening life, not extending it
- Allowing for tears and laughter
- Still having hope
- More time, not more minutes
- Not about the end